Version 1.0

Platform: www.biscuitreader.com
Company: Help You IT Limited
Address: 143 Eastfield Road, Peterborough, PE1 4AU, UK
Last Updated: 15th January 2026

Table of Contents

1. Terms of Service (T&Cs)

2. Privacy Policy

3. Copyright Policy

4. Acceptable Use Policy

5. Refund Policy

6. Accessibility Statement

7. Community Guidelines

8. Content Moderation Policy

9. Transparency and Regulatory Compliance Reports

10. Additional Legal Notices

11. Implementation Checklist

1. TERMS OF SERVICE (T&Cs)

Last Updated: 15th January 2026

1.1 Acceptance of Terms

By accessing or using www.biscuitreader.com ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Platform.

1.1.1 Defined Terms

Platform: The website located at www.biscuitreader.com, owned and operated by Help You IT Limited.

User: Any person who accesses or uses the Platform.

Content: All text, images, audio, video, software, and other materials available on or through the Platform.

User Content: Content submitted, uploaded, or published by Users on the Platform, including but not limited to literary works, poetry, short stories, novels, essays, articles, and other creative written works.

AI Training Prohibition: Your work may not be used to train, develop, or improve artificial intelligence systems, machine learning models, large or small language models, or any automated systems that generate content, without express written permission from the copyright holder. This prohibition applies to Help You IT Limited, the Platform, and its affiliates.

Standard Copyright Protection: The copyright owner retains all rights and grants Help You IT Limited only non-exclusive rights to host and display the work on the Platform for the purpose of operating the service.

1.2 Eligibility

You must be at least 13 years of age to use the Platform. If you are under 18, you must have parental or guardian consent to use the Platform.

By creating an account, you represent and warrant that:

· You meet the age requirements

· All information you provide is accurate and current

· You will maintain the accuracy of such information

· You have the legal capacity to enter into these Terms

1.3 Account Registration and Responsibilities

1.3.1 Account Creation

You may need to create an account to access certain features of the Platform. When creating an account, you must:

· Provide accurate, complete, and current information

· Choose a secure password

· Maintain the security and confidentiality of your account credentials

· Not share your account with others

1.3.2 Account Responsibilities

You are responsible for:

· All activities that occur under your account

· Maintaining the confidentiality of your password and account information

· Notifying us immediately of any unauthorized access or security breach

· Ensuring that your use of the Platform complies with these Terms

1.3.3 Multiple Accounts

One person may not maintain multiple accounts. If we discover you have created multiple accounts, we reserve the right to merge or terminate duplicate accounts.

1.4 User-Generated Content

You retain full ownership of all intellectual property rights in content you upload ("Your Content"). Nothing in these Terms transfers ownership to Help You IT Limited.

1.4.1 License Grant to Platform

By uploading Your Content to the Platform, you grant Help You IT Limited:

· A worldwide, non-exclusive, royalty-free license to host, store, display, distribute, and promote Your Content on the Platform

· The right to create derivative works solely for technical or operational purposes (e.g., format conversion for different devices, backup copies, thumbnail generation, text indexing for search functionality)

· A sublicensable license to enable third-party service providers (e.g., hosting services, content delivery networks, backup services) to perform these technical functions on our behalf

· The right to use, reproduce, and commercialise Your Content in connection with the Platform's services, including promotional and marketing activities (unless you opt out of Platform commercial use as described in Section 1.4.4 below, in which case this right is limited to non-commercial hosting, display, promotion of the Platform itself, and operational/technical purposes such as format conversion, backups, and search indexing)

This license exists solely to enable us to operate the Platform and make Your Content available to other users in accordance with your chosen distribution settings and license.

IMPORTANT: This license does NOT permit use of Your Content for training, developing, or improving artificial intelligence systems, machine learning models, or any automated content generation systems. This prohibition applies to Help You IT Limited and all third parties.

1.4.2 Your Warranties

You represent and warrant that:

· You own or have obtained all necessary rights, licenses, consents, and permissions to upload and share Your Content

· Your Content does not infringe, violate, or misappropriate any third-party intellectual property rights, privacy rights, publicity rights, or other personal or proprietary rights

· Your Content complies with all applicable laws and regulations

· Your Content does not contain any viruses, malware, or other harmful code

1.4.3 Indemnification

You agree to indemnify, defend, and hold harmless Help You IT Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

· Your Content

· Your use of the Platform

· Your violation of these Terms

· Your violation of any rights of another party

· Your violation of any applicable laws or regulations

1.4.4 Opt-Out for Platform Commercial Use

You may opt out of the Platform's commercial use of Your Content (beyond what is strictly necessary for hosting, displaying, basic promotion of the Platform, and operational/technical purposes) at any time.

How to Opt Out: During upload of new content, or via your account settings/dashboard for existing content, you may select an option such as "Opt out of Platform commercial use" (or similar toggle/checkbox). This setting applies per work or account-wide as chosen.

Effect of Opt-Out: If you opt out:

· We will limit our use of Your Content to non-commercial activities directly related to operating and promoting the Platform (e.g., displaying in search results, featuring in non-monetized newsletters or social media posts about BiscuitReader, technical optimizations)

· We will not use Your Content for direct revenue-generating activities by the Platform outside of commissions on any user-enabled sales/resales of Your Content, nor for external licensing, syndication, sponsored promotions unrelated to basic Platform advertising, or other commercial exploitation

Scope and Limitations:

Opting out does not affect or revoke: (i) the licenses granted for hosting, storage, display, and user access; (ii) any sublicenses to third-party service providers for technical/operational support (e.g., CDNs, backups); (iii) rights under your chosen license in Section 1.5 (which third parties must still respect); or (iv) any prior good-faith uses made before the opt-out took effect.

If you select a Non-Commercial Creative Commons license under Section 1.5 (e.g., CC-BY-NC, CC-BY-NC-SA, CC-BY-NC-ND), we will automatically treat this as an opt-out for Platform commercial use (unless you explicitly override via settings).

Changes to Opt-Out: You may change your opt-out preference at any time. Changes apply prospectively to future uses. We will use reasonable efforts to honor opt-outs promptly upon receipt.

No Penalty: Opting out does not reduce visibility of Your Content on the Platform, affect your ability to enable resale, or impact other users' rights under your chosen license.

1.5 Licensing Options for User Content

When uploading Your Content, you must choose how you want to license it to other users. The Platform respects your chosen license and will display it prominently with Your Content.

Where your chosen license is Non-Commercial (e.g., any CC-BY-NC variant), this will automatically trigger an opt-out of Platform commercial use under Section 1.4.4 unless you elect otherwise in your settings.

Available License Options:

· Default option

· You retain all copyright and related rights

· Others must obtain your explicit permission for any use beyond reading on the Platform

· Best for authors planning traditional publication or who want maximum control

#### 1.5.2 Creative Commons Zero (CC0) - Public Domain Dedication

· You waive all copyright and related rights to the work

· The work may be copied, modified, distributed and performed, even for commercial purposes, all without asking permission

· No attribution required

· Best for those who want maximum sharing with no restrictions

#### 1.5.3 Creative Commons Attribution (CC-BY)

· The work may be copied, distributed, displayed, performed, and modified, including for commercial purposes

· Credit must be given to the original creator in the manner specified by the licensor

· Best for building reputation while allowing broad reuse

#### 1.5.4 Creative Commons Attribution-ShareAlike (CC-BY-SA)

· The work may be copied, distributed, displayed, performed, and modified, including for commercial purposes

· Credit must be given to the original creator

· Derivative works must be distributed under the same or compatible license

· Best for collaborative projects and ensuring work stays "free"

#### 1.5.5 Creative Commons Attribution-NoDerivatives (CC-BY-ND)

· The work may be copied, distributed, displayed, and performed, including for commercial purposes

· Credit must be given to the original creator

· The work cannot be modified or adapted

· Best for preserving artistic integrity while allowing sharing

#### 1.5.6 Creative Commons Attribution-NonCommercial (CC-BY-NC)

· The work may be copied, distributed, displayed, performed, and modified for non-commercial purposes only

· Credit must be given to the original creator

· Commercial use requires permission

· Best for reserving commercial rights while allowing personal/educational use

#### 1.5.7 Creative Commons Attribution-NonCommercial-ShareAlike (CC-BY-NC-SA)

· The work may be copied, distributed, displayed, performed, and modified for non-commercial purposes only

· Credit must be given to the original creator

· Derivative works must be distributed under the same or compatible license

· Commercial use requires permission

· Best for educational resources and community collaboration

#### 1.5.8 Creative Commons Attribution-NonCommercial-NoDerivatives (CC-BY-NC-ND)

· The work may be copied, distributed, and displayed for non-commercial purposes only

· Credit must be given to the original creator

· The work cannot be modified or adapted

· Commercial use requires permission

· Best for maximum protection while allowing limited personal sharing

#### 1.5.9 Custom License

· You may specify your own licensing terms

· Custom licenses must be clearly written and legally valid

· The Platform will display your custom license with Your Content

· You are responsible for enforcing your custom license terms

1.5.10 Changing Your License

You may update the license for Your Content at any time through your account settings. However:

· Any copies already distributed under the previous license remain under that license

· For Creative Commons licenses, permissions already granted cannot be revoked for existing copies

· Changes apply prospectively to new uses and distributions

1.6 User Conduct

You agree not to:

· Violate any applicable local, state, national, or international law or regulation

· Infringe any intellectual property rights, privacy rights, or other rights of any third party

· Upload, post, or transmit any malicious code, viruses, worms, Trojan horses, or other harmful software

· Harass, abuse, threaten, defame, or intimidate any other user or person

· Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity

· Engage in any unauthorized commercial activities on the Platform

· Attempt to gain unauthorized access to the Platform, other users' accounts, or any computer systems or networks connected to the Platform

· Interfere with or disrupt the operation of the Platform or servers or networks used to make the Platform available

· Use any automated system (including robots, spiders, or scrapers) to access the Platform, except with our prior written permission

· Collect, harvest, or compile information about other users without their consent

· Upload content that you do not have the right to upload

· Engage in any activity that could damage, disable, overburden, or impair the Platform

1.7 Content Moderation

1.7.1 Our Rights

We reserve the right (but have no obligation) to:

· Monitor, review, edit, or remove User Content at our discretion

· Suspend or terminate accounts that violate these Terms

· Report illegal activity to law enforcement authorities

· Cooperate with legal proceedings and investigations

We use a combination of automated tools and human review to moderate content.

1.7.2 No Obligation to Monitor

We are not obligated to monitor User Content and do not pre-screen all content before it is posted. We may, however, review content at our discretion or in response to user reports.

1.7.3 User Reports

If you believe content violates these Terms or applicable law, you may report it using the reporting tools on the Platform or by emailing report@biscuitreader.com.

1.8 Copyright Infringement and DMCA Takedown

1.8.1 Designated Agent for US DMCA Compliance

Help You IT Limited respects the intellectual property rights of others and expects users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

If you believe content on the Platform infringes your copyright, submit a written notice to our designated DMCA agent:

Name: Jason Douglas

Address: 143 Eastfield Road, Peterborough, PE1 4AU, UNITED KINGDOM

Email: dmca@biscuitreader.com

Telephone: +44 7496 002461

Registration Number: [Pending Registration - to be updated upon completion]

Your notice must include:

1. A physical or electronic signature of the copyright owner or person authorized to act on their behalf

2. Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works)

3. Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material (such as URL or specific page location)

4. Your contact information, including your address, telephone number, and email address

5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law

6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner

1.8.2 Counter-Notice

If you believe content was removed or access was disabled by mistake or misidentification, you may submit a counter-notice to dmca@biscuitreader.com containing:

1. Your physical or electronic signature

2. Identification of the material that was removed or disabled and the location where it appeared before removal

3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification

4. Your name, address, and telephone number

5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if outside the US, any judicial district in which the Platform may be found), and that you will accept service of process from the person who provided the original DMCA notice

1.8.3 Repeat Infringer Policy

We will terminate the accounts of users who are repeat copyright infringers in appropriate circumstances.

1.9 Intellectual Property and Platform Ownership

1.9.1 Platform Intellectual Property

The Platform design, software, logos, trademarks, service marks, trade names, and all non-user Content (including text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software) remain the exclusive property of Help You IT Limited or its licensors.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Platform or any Platform materials without our prior written permission.

1.9.2 User Content Ownership

As stated in Section 1.4, you retain full ownership of your User Content. Help You IT Limited does not claim ownership of Your Content.

1.10 E-Commerce and Resale Terms

1.10.1 Enabling Resale

You may choose to enable the resale of Your Content through the Platform. If you do:

· You set your own pricing

· The Platform takes a commission of 15% per transaction

· Payment processing is handled by Stripe or other third-party payment processors

· You agree to the terms of service of the payment processor

1.10.2 Seller Responsibilities

If you enable resale of Your Content, you are responsible for:

· Ensuring your Content complies with all applicable laws

· Providing accurate descriptions of Your Content

· Fulfilling any obligations related to the sale (though content is delivered digitally through the Platform)

· Handling customer service inquiries related to Your Content

· Complying with applicable tax laws and regulations

· Honoring refund requests in accordance with applicable law and our Refund Policy

1.10.3 Buyer Responsibilities

If you purchase content, you agree to:

· Provide accurate payment information

· Complete authorized transactions

· Use purchased content in accordance with its license terms

· Not share purchased content in violation of license terms

1.10.4 Platform Role

The Platform acts as an intermediary to facilitate transactions between buyers and sellers. We are not a party to the transaction between buyer and seller. Disputes regarding content quality, delivery, or other transaction issues should be resolved between the buyer and seller.

1.11 Data Retention and Site Closure

1.11.1 Content Removal

If you choose to delete Your Content, it will be removed from public view immediately. However:

· Backup copies may persist for up to 30 days for technical reasons

· Cached or archived versions on third-party sites are beyond our control

· Content shared by other users under your chosen license remains available under that license

1.11.2 Account Deletion

You may delete your account at any time by contacting enquiries@biscuitreader.com. Upon account deletion:

· Your Content will be removed from public view immediately

· You will have 60 days to download Your Content

· After 60 days, Your Content will be permanently deleted from our active systems

· Backup copies may persist for legal or security reasons as permitted by law

· Upon request, we will confirm deletion of your personal data and content in accordance with your GDPR/UK GDPR erasure rights (see Privacy Policy Section 2.9)

1.11.3 Platform Closure

In the unlikely event we decide to close the Platform, we will:

· Provide at least 90 days' advance notice

· Enable bulk download tools for users to retrieve their content

· Maintain a read-only archive for an additional 60 days after the closure date

· Permanently delete all user data after the archive period expires

1.12 Disclaimers and Limitation of Liability

1.12.1 "As Is" Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We do not warrant that:

· The Platform will meet your requirements

· The Platform will be available at all times or without interruption

· Any content, services, or features on the Platform will be accurate, reliable, or correct

· Any defects or errors will be corrected

· The Platform or servers are free of viruses or other harmful components

1.12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

· The Platform is provided "AS IS" without warranties of any kind

· We do not warrant uninterrupted, secure, or error-free service

· We are not liable for loss of content, data, or profits

· Our total aggregate liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the greater of: (i) £1,000; or (ii) the total amount you have paid us in the 12 months immediately preceding the claim. This cap applies per user and per claim event.

· We are not liable for indirect, incidental, consequential, special, or punitive damages

This limitation does not apply to: (i) liability for death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited by law (including under the Consumer Rights Act 2015).

1.12.3 User Disputes

Disputes between users regarding User Content, transactions, or other matters are the responsibility of the users involved. We may provide information to assist in resolution but are not obligated to intervene in user disputes.

1.13 Dispute Resolution

1.13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

1.13.2 Jurisdiction

Subject to Section 1.13.3 below, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

1.13.3 Alternative Dispute Resolution (ADR)

Before pursuing litigation, we encourage users to contact us to seek an informal resolution of any dispute. If we cannot resolve a dispute through informal negotiation, you may contact enquiries@biscuitreader.com to request details for alternative dispute resolution (ADR) or mediation services.

For EU Consumers: You may access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr for assistance with resolving disputes.

1.14 Termination

1.14.1 Termination by You

You may terminate your account at any time by following the account deletion process or by contacting enquiries@biscuitreader.com.

1.14.2 Termination by Us

We may suspend or terminate your account and access to the Platform, with or without notice, if:

· You violate these Terms

· You engage in fraudulent, illegal, or harmful activity

· Your conduct poses a risk to the Platform, other users, or third parties

· We are required to do so by law

· We discontinue the Platform

1.14.3 Effect of Termination

Upon termination of your account:

· Your right to use the Platform ceases immediately

· We may delete Your Content in accordance with Section 1.11

· Sections of these Terms that by their nature should survive termination (including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution) will continue in effect

1.15 Prohibited Activities

In addition to the restrictions in Section 1.6, you specifically may not use the Platform to:

· Sell, license, or distribute counterfeit, stolen, or illegal materials

· Engage in fraudulent schemes or deceptive practices

· Manipulate reviews, ratings, or other user feedback

· Attempt to circumvent payment systems or avoid paying applicable fees

· Violate export control laws or regulations

· Engage in activities that constitute money laundering or financing of illegal activities

· Upload content depicting or promoting child exploitation, sexual abuse, or exploitation

· Upload content that incites violence, terrorism, or hatred

· Upload content that violates applicable privacy or data protection laws

1.16 Compliance with Online Safety and Digital Services Legislation

1.16.1 UK Online Safety Act 2023

We are committed to complying with the Online Safety Act 2023 (OSA) and relevant guidance from Ofcom. As a user-to-user service, we have conducted risk assessments for illegal content and, where applicable, content harmful to children.

We have implemented proportionate measures including content moderation processes aligned with our Acceptable Use Policy and Community Guidelines, age-appropriate handling of literary content that may contain sensitive themes, and ongoing monitoring for systemic risks such as recommender amplification of harmful material.

We will review and update our risk assessments annually (or sooner if required by Ofcom), in line with the Online Safety Act 2023 implementation timeline. We will monitor Ofcom's categorisation register (expected publication July 2026) and comply with any additional duties for categorised services that may apply. Our assessments and compliance measures are documented and available to Ofcom upon request.

We make our terms of service clear, accessible, and easy to understand, including how we address prohibited content and enforce these Terms. Users are informed of their rights and our processes for content moderation decisions.

We handle complaints related to content moderation diligently and provide reasons for our decisions where required.

Reporting Concerns: Users can report harmful or illegal content via report@biscuitreader.com or through the in-platform reporting tools.

1.16.2 EU Digital Services Act (DSA)

For users in the European Union, we comply with the Digital Services Act (DSA) requirements, including:

· Maintaining an internal complaint-handling system accessible via report@biscuitreader.com or in-account tools

· Providing clear reasons for content moderation decisions

· Offering an appeals process for moderation decisions

· Publishing transparency reports on content moderation activities

· Ensuring our terms of service are clear, accessible, and user-friendly

We will commence collection of data for harmonised transparency reports as required from 1 July 2025, with the first reports due in early 2026 per the European Commission's Implementing Regulation on transparency reporting. These will include details on content moderation actions, complaints, and any recommender system usage (if applicable), published on our transparency page.

Recommender Systems and Content Discovery:

If we implement algorithmic content recommendations, personalized feeds, or search ranking systems, we will provide users with information about how these systems work and allow users to influence or disable personalization where feasible, in accordance with DSA transparency requirements.

EU Users' Rights: Under the DSA, you have the right to contest our content moderation decisions. If you believe we made an error, you may submit an appeal through your account or by emailing report@biscuitreader.com.

1.17 Data Protection and Privacy

Your use of the Platform is subject to our Privacy Policy (Section 2 below). By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

1.18 Changes to Terms

We may modify these Terms at any time to reflect legal, operational, or regulatory changes.

Non-material changes (e.g., clarifications, formatting) will be effective immediately upon posting the updated Terms on the Platform.

Material changes (e.g., to licensing rights, opt-out provisions, content commercialization, liability limits, or moderation processes) will be effective 30 days after we notify you via: (i) email to your registered address; (ii) an in-app or platform banner notice; and (iii) posting the updated Terms.

Continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If you do not agree to a material change, you may object by emailing enquiries@biscuitreader.com within the 30-day notice period, in which case you should stop using the Platform and may delete your content/account.

We will highlight key changes in the notice for transparency.

1.19 General Provisions

1.19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the Platform, constitute the entire agreement between you and Help You IT Limited regarding your use of the Platform.

1.19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

1.19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it in the future.

1.19.4 Assignment

You may not transfer or assign these Terms or any rights or obligations under these Terms without our prior written consent. We may freely assign these Terms and all rights and obligations to any third party without restriction or notification.

1.19.5 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

1.19.5 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

· Natural disasters (earthquakes, floods, fires, storms, pandemics)

· War, terrorism, riots, civil unrest, or acts of government

· Labor disputes or strikes

· Failure of telecommunications or internet infrastructure

· Failure of third-party services or suppliers

· Cyberattacks or security incidents affecting our systems

During such events, our obligations will be suspended for the duration of the force majeure circumstance. We will make reasonable efforts to resume normal operations as soon as possible.

1.20 Contact Us

For general enquiries, support, or questions about these Terms, email enquiries@biscuitreader.com.

For specific matters:

· Copyright (DMCA): dmca@biscuitreader.com

· Content complaints/reports: report@biscuitreader.com

· Privacy inquiries: enquiries@biscuitreader.com

· Refunds: enquiries@biscuitreader.com

· Accessibility: enquiries@biscuitreader.com

2. PRIVACY POLICY

Last Updated: 15th January 2026

2.1 Introduction

Help You IT Limited ("we," "us," "our") operates the website www.biscuitreader.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) where applicable.

Data Controller:

Help You IT Limited

143 Eastfield Road

Peterborough, PE1 4AU

UNITED KINGDOM

Email: enquiries@biscuitreader.com

Telephone: +44 7496 002461

ICO Registration Number: [To be obtained - required before processing personal data]

2.2 Information We Collect

2.2.1 Information You Provide to Us

Account Information:

· Name (real name or pen name)

· Email address

· Username

· Password (encrypted)

· Date of birth (for age verification)

· Country of residence

· Profile information (bio, profile picture, social media links - optional)

Content You Upload:

· Literary works, poetry, stories, essays, plays, songs and other written content

· Comments, reviews, and feedback on other users' content

· Messages sent through the Platform

· Any other information you choose to provide

Payment Information:

· If you enable content sales or make purchases, payment information is collected and processed by our third-party payment processor (Stripe)

· We store only transaction IDs, purchase history, and payout information

· We do not directly handle or store full credit card or bank account numbers

Communications:

· Emails, support tickets, and other communications you send to us

· Survey responses, contest entries, and feedback

2.2.2 Information Automatically Collected

Device and Usage Information:

· IP address

· Browser type and version

· Operating system

· Device type (desktop, mobile, tablet)

· Screen resolution

· Pages visited and time spent on pages

· Referring URLs

· Links clicked

· Search queries on the Platform

Cookies and Tracking Technologies:

· We use cookies, web beacons, and similar tracking technologies

· See Section 2.8 for detailed information about cookies

2.2.3 Information from Third Parties

Social Media:

· If you choose to link your account to social media platforms, we may receive profile information from those platforms

Payment Processors:

· Transaction information from Stripe or other payment processors

Analytics Services:

· Aggregated usage data from analytics providers

2.3 How We Use Your Information

We use your personal information for the following purposes:

To Provide and Improve the Platform:

· Create and manage your account

· Host, display, and distribute your content

· Enable communication between users

· Process transactions and payments

· Provide customer support

· Analyze usage patterns and improve user experience

· Develop new features and services

· Conduct research and analytics (using aggregated, anonymized data)

To Communicate With You:

· Send service-related announcements and updates

· Respond to your inquiries and support requests

· Send promotional communications (with your consent, where required)

· Send notifications about activity on your account or content

· Request feedback or participation in surveys

To Ensure Security and Prevent Fraud:

· Monitor for and prevent fraudulent activity

· Enforce our Terms of Service

· Detect and prevent security incidents

· Protect the rights, property, and safety of Help You IT Limited, our users, and the public

To Comply with Legal Obligations:

· Respond to legal requests and prevent harm

· Comply with applicable laws, regulations, and legal processes

· Enforce our legal rights and obligations

· Protect against legal liability

Legal Bases for Processing (UK GDPR/GDPR):

· Performance of contract: Processing necessary to provide services you've requested

· Legitimate interests: Improving our services, security, fraud prevention

· Legal obligation: Compliance with laws, responding to legal requests

· Consent: Marketing communications, optional features (where consent is required)

2.4 AI Training Prohibition

IMPORTANT: We do NOT use your User Content to train artificial intelligence or machine learning models. We do not sell or license your Content for AI training purposes. We prohibit third parties from scraping the Platform for AI training without authorization.

This prohibition applies to:

· Help You IT Limited and its affiliates

· Third-party service providers

· Any automated systems accessing the Platform

If we ever wish to use content for AI training in the future, we will seek express written permission from content creators and provide clear opt-in mechanisms.

2.5 How We Share Your Information

We do not sell your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances:

With Service Providers:

We engage third-party companies and individuals to perform services on our behalf, including:

· Hosting and cloud storage providers

· Payment processors (Stripe)

· Email service providers

· Analytics providers

· Customer support tools

· Content delivery networks (CDNs)

· Security and fraud prevention services

These service providers have access to personal information only as needed to perform their functions and are obligated to protect your information.

With Other Users:

· Your profile information and content you choose to make public are visible to other users

· Your chosen license for content determines how others may use your work

· Comments, reviews, and other public interactions are visible to other users

For Legal Reasons:

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

· Comply with legal obligations, court orders, or legal processes

· Enforce our Terms of Service or other agreements

· Protect the rights, property, or safety of Help You IT Limited, our users, or the public

· Detect, prevent, or address fraud, security, or technical issues

· Respond to claims of copyright infringement or other intellectual property violations

Business Transfers:

If Help You IT Limited is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent:

We may share your information for other purposes with your explicit consent.

2.6 International Data Transfers

Help You IT Limited is based in the United Kingdom. If you access the Platform from outside the UK, your information may be transferred to, stored, and processed in the UK or other countries.

When we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

· Standard Contractual Clauses approved by the European Commission

· Adequacy decisions by the European Commission or UK government

· Other lawful transfer mechanisms

2.7 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account is active and for a reasonable period after account deletion for legal compliance and fraud prevention

Content: Retained according to your chosen settings and as described in Section 1.11 of the Terms of Service

Transaction Records: Retained for at least 7 years for tax and accounting purposes

Communications: Retained for as long as necessary to provide support and maintain records

Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and research

After the retention period expires, we will delete or anonymize your personal information in accordance with applicable law and our data retention policies.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Platform.

Types of Cookies We Use:

Essential Cookies:

· Required for the Platform to function

· Enable authentication, security, and core features

· Cannot be disabled without affecting Platform functionality

Analytics Cookies:

· Help us understand how users interact with the Platform

· Provide insights into user behavior, popular content, and performance

· Examples: Google Analytics, internal analytics tools

Functional Cookies:

· Remember your preferences and settings

· Personalize your experience

· Examples: language preferences, display settings

Marketing Cookies (with your consent where required):

· Track your browsing activity for advertising purposes

· Show you relevant advertisements on and off the Platform

· Measure the effectiveness of marketing campaigns

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to:

· View and delete cookies

· Block third-party cookies

· Block all cookies

· Receive notifications when cookies are set

Note that disabling certain cookies may affect Platform functionality and your user experience.

For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

2.9 Your Data Protection Rights

Under the UK GDPR and EU GDPR, you have the following rights:

Right to Access:

· Request a copy of the personal information we hold about you

· Request information about how we process your data

Right to Rectification:

· Request correction of inaccurate or incomplete personal information

Right to Erasure ("Right to be Forgotten"):

· Request deletion of your personal information in certain circumstances

· Note that we may need to retain certain information for legal or legitimate business purposes

Right to Restriction of Processing:

· Request that we limit how we use your personal information in certain circumstances

Right to Data Portability:

· Receive your personal information in a structured, commonly used, machine-readable format

· Request that we transfer your information to another service provider where technically feasible

Right to Object:

· Object to processing of your personal information based on legitimate interests

· Object to direct marketing at any time

Right to Withdraw Consent:

· Where processing is based on consent, you may withdraw consent at any time

· Withdrawal does not affect the lawfulness of processing before withdrawal

Right to Lodge a Complaint:

· You have the right to lodge a complaint with a supervisory authority

· In the UK: Information Commissioner's Office (ICO) - https://ico.org.uk

· In the EU: Your local data protection authority

Exercising Your Rights:

To exercise any of these rights, contact us at enquiries@biscuitreader.com. We will respond to your request within one month (or two months for complex requests) as required by law.

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

2.10 Children's Privacy

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Platform or provide any information.

If we discover that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at enquiries@biscuitreader.com.

For Users Aged 13-17:

If you are between 13 and 17 years old, you should have parental or guardian consent before using the Platform. We encourage parents and guardians to monitor their children's online activities.

2.11 Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures include:

· Encryption of data in transit (HTTPS/TLS)

· Encryption of sensitive data at rest

· Regular security assessments and penetration testing

· Access controls and authentication mechanisms

· Employee training on data protection and security

· Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You are responsible for:

· Maintaining the confidentiality of your password

· Restricting access to your devices

· Logging out after using the Platform on shared devices

2.12 Third-Party Links

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

2.13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes will be notified via email or prominent notice on the Platform at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Privacy Policy.

We will indicate the "Last Updated" date at the top of this Privacy Policy.

2.14 Data Protection Officer

For questions or concerns about data protection, you may contact:

Email: enquiries@biscuitreader.com

Address: Help You IT Limited, 143 Eastfield Road, Peterborough, PE1 4AU, UNITED KINGDOM

Telephone: +44 7496 002461

2.15 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of categories and specific pieces of personal information we collect

Right to Delete: Request deletion of personal information we have collected

Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact enquiries@biscuitreader.com.

3. COPYRIGHT POLICY

Last Updated: 15th January 2026

3.1 Copyright Ownership

Users retain full copyright ownership of their original works uploaded to the Platform. By uploading content, you do not transfer ownership to Help You IT Limited.

The Platform merely facilitates hosting, display, and distribution of your content according to your chosen license and settings.

3.2 Copyright Licensing

When you upload content, you must select a license that governs how others may use your work. Available licenses are detailed in Section 1.5 of the Terms of Service, including:

· Creative Commons licenses (CC0, CC-BY, CC-BY-SA, CC-BY-ND, CC-BY-NC, CC-BY-NC-SA, CC-BY-NC-ND)

· Custom licenses

Your chosen license is displayed prominently with your content and governs how other users may use your work.

3.3 Respecting Copyright

All users must respect the copyright and intellectual property rights of others. You may not:

· Upload content you do not own or have permission to use

· Copy, distribute, or modify others' content beyond what their chosen license permits

· Remove or alter copyright notices, watermarks, or license information

· Claim ownership of others' work

3.4 Copyright Infringement Reporting

If you believe content on the Platform infringes your copyright, follow the DMCA takedown procedure described in Section 1.8 of the Terms of Service.

Submit notices to: dmca@biscuitreader.com

3.5 Repeat Infringer Policy

We maintain a policy of terminating accounts of users who repeatedly infringe copyright. Users who receive multiple valid DMCA notices may have their accounts permanently suspended.

3.6 AI Training Prohibition

As stated in our Terms of Service and Privacy Policy, content on the Platform may not be used to train AI or machine learning models without express written permission from copyright holders. This prohibition is a key component of protecting creators' rights on the Platform.

4. ACCEPTABLE USE POLICY

Last Updated: 15th January 2026

4.1 Purpose

This Acceptable Use Policy outlines prohibited uses of the Platform. Violation of this policy may result in account suspension or termination.

4.2 Prohibited Content

You may not upload, post, or transmit content that:

Illegal Content:

· Violates any applicable law or regulation

· Promotes or facilitates illegal activity

· Infringes intellectual property rights

· Violates privacy or publicity rights

Harmful Content:

· Depicts or promotes child sexual abuse or exploitation

· Contains extreme violence or graphic content designed to shock

· Promotes self-harm, suicide, or eating disorders

· Constitutes hate speech or promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

Deceptive Content:

· Contains false, misleading, or fraudulent information

· Impersonates another person or entity

· Contains spam, scams, or phishing attempts

· Manipulates the Platform's features or algorithms

Malicious Content:

· Contains viruses, malware, or other harmful code

· Attempts to gain unauthorized access to systems or accounts

· Interferes with the operation of the Platform

Sexually Explicit Content:

· Contains pornography or sexually explicit material

· Depicts sexual acts or nudity (unless clearly marked and age-restricted where permitted)

Harassment and Abuse:

· Harasses, threatens, or intimidates others

· Constitutes cyberbullying or stalking

· Invades privacy or doxxes individuals (publishes private information)

4.3 Prohibited Activities

You may not:

Unauthorized Access:

· Attempt to access accounts, systems, or networks without authorization

· Use automated tools (bots, scrapers, crawlers) without permission

· Circumvent security measures or authentication systems

· Reverse engineer or decompile Platform software

Manipulation and Abuse:

· Create fake accounts or use multiple accounts to evade restrictions

· Manipulate ratings, reviews, or other user feedback

· Engage in vote manipulation or coordinated inauthentic behavior

· Artificially inflate view counts, engagement metrics, or rankings

Commercial Abuse:

· Send unsolicited commercial messages (spam)

· Engage in pyramid schemes or multi-level marketing

· Advertise third-party products or services without permission

· Use the Platform primarily for commercial promotion unrelated to literary works

Data Collection:

· Scrape, harvest, or collect user information without consent

· Use user information for purposes unrelated to the Platform

· Build databases or directories from Platform content

4.4 Content Moderation

We reserve the right to remove content and suspend accounts that violate this Acceptable Use Policy. Content moderation may be performed through:

· Automated systems and filters

· User reports

· Manual review by our moderation team

· Combination of automated and manual methods

4.5 Reporting Violations

To report content or behavior that violates this policy, use the reporting tools on the Platform or email report@biscuitreader.com.

Reports should include:

· URL or description of the content or user

· Explanation of the violation

· Any supporting evidence

We will review reports and take appropriate action in accordance with our Content Moderation Policy.

4.6 Appeals

If you believe your content was incorrectly removed or your account was wrongly suspended, you may appeal by contacting enquiries@biscuitreader.com. Include:

· Your username

· Description of the content or action

· Explanation of why you believe the decision was incorrect

· Any supporting evidence

We will review appeals and respond within 14 days.

5. REFUND POLICY

Last Updated: 15th January 2026

5.1 Consumer Rights (UK)

Under the Consumer Rights Act 2015 (UK), you have certain rights when purchasing digital content:

14-Day Cooling-Off Period:

· You have 14 days from the date of purchase to cancel your order

· However, this right ends once you access or download the digital content (if you have provided express consent and acknowledged that you will lose the right to cancel upon download)

Right to Refund:

· If digital content is faulty, not as described, or not fit for purpose, you may be entitled to a refund, repair, or replacement

5.2 Our Refund Process

5.2.1 Requesting a Refund

To request a refund for digital content purchased on the Platform, contact enquiries@biscuitreader.com within the applicable refund period.

Your request should include:

· Order number or transaction ID

· Email address associated with your account

· Name/title of the purchased content

· Reason for refund request

· Proof of purchase (if available)

5.2.2 Refund Eligibility

You may be eligible for a refund if:

· You have not accessed or downloaded the content

· The content is significantly not as described

· The content is defective or does not function properly

· You made a duplicate purchase by mistake

· You were charged incorrectly

You are not eligible for a refund if:

· You have accessed or downloaded the content after waiving your cancellation rights

· You simply changed your mind after accessing the content

· You violated the content's license terms

· Your account was terminated for violation of our Terms of Service

5.2.3 Processing Refunds

If your refund request is approved:

· We will process the refund within 14 days

· Refunds will be issued to your original payment method

· You may be required to confirm deletion of downloaded content

5.3 Physical Goods (If Applicable)

If the Platform offers physical goods in the future:

14-Day Right to Cancel:

· You have 14 days from delivery to cancel your order

· Goods must be returned in original condition

· You are responsible for return shipping costs (unless goods are faulty)

Refund Processing:

· We will refund you within 14 days of receiving the returned goods

· Refunds include the price paid and standard delivery charges

5.4 Seller-Specific Refund Policies

If you purchase content directly from another user (creator), that user's refund policy may apply. Disputes regarding refunds for user-to-user transactions should be resolved between the buyer and seller. The Platform may facilitate communication but is not responsible for refund decisions.

5.5 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment processor:

· We may suspend your account pending investigation

· If the chargeback is found to be fraudulent or unjustified, your account may be permanently terminated

· You will be responsible for any fees incurred by Help You IT Limited as a result of the chargeback

We encourage you to contact us directly before initiating a chargeback so we can attempt to resolve the issue.

5.6 Faulty or Defective Content

If you receive digital content that is faulty, corrupted, or does not match its description:

· Contact enquiries@biscuitreader.com immediately

· We will investigate and provide a replacement, repair, or refund as appropriate

· Your statutory rights under consumer protection law are not affected

5.7 Contact for Refund Inquiries

For all refund-related inquiries, contact enquiries@biscuitreader.com.

6. ACCESSIBILITY STATEMENT

Last Updated: 15th January 2026

6.1 Our Commitment

Help You IT Limited is committed to ensuring that BiscuitReader is accessible to all users, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

6.2 Accessibility Features

We have implemented the following accessibility features:

Navigation:

· Keyboard navigation support for all interactive elements

· Skip navigation links to bypass repetitive content

· Consistent navigation structure throughout the Platform

· Clear focus indicators for keyboard users

Content:

· Semantic HTML markup for screen reader compatibility

· Alternative text for images

· Properly structured headings (H1, H2, H3, etc.)

· Descriptive link text

· Transcripts or captions for audio/video content (where applicable)

Visual Design:

· Sufficient color contrast between text and background

· Text that can be resized up to 200% without loss of content or functionality

· Content that does not rely solely on color to convey information

· Readable fonts and adequate spacing

Forms and Input:

· Clearly labeled form fields

· Error identification and suggestions for correction

· Accessible error messages

6.3 Ongoing Efforts

We continuously work to improve accessibility by:

· Conducting regular accessibility audits

· Testing with assistive technologies (screen readers, voice recognition software, etc.)

· Gathering feedback from users with disabilities

· Training our team on accessibility best practices

· Updating content and features to meet accessibility standards

6.4 Known Limitations

While we strive for full accessibility, some areas may have limitations:

· User-generated content may not always meet accessibility standards (we encourage users to follow accessibility best practices)

· Third-party integrations (e.g., payment processors) may have their own accessibility limitations

· Older content may require updating to meet current standards

6.5 Reporting Accessibility Issues

If you encounter accessibility barriers while using BiscuitReader, please let us know:

Contact: enquiries@biscuitreader.com

Please include:

· Description of the issue you experienced

· Page or feature where you encountered the problem

· Assistive technology you were using (if applicable)

· Suggestions for improvement

We will respond to your report within 7 working days and work to address the issue promptly.

6.6 Assistive Technologies

BiscuitReader is designed to be compatible with the following assistive technologies:

· Screen readers (JAWS, NVDA, VoiceOver, TalkBack)

· Screen magnification software

· Voice recognition software

· Alternative input devices

If you experience issues with specific assistive technology, please let us know so we can improve compatibility.

6.7 Third-Party Content

We encourage content creators to follow accessibility best practices when uploading their work, including:

· Using proper formatting and structure

· Providing alternative text for images

· Ensuring sufficient color contrast

· Writing clear, concise content

6.8 Standards and Regulations

We aim to comply with:

· Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

· UK Equality Act 2010

· EU Accessibility Act (when applicable)

· Section 508 of the Rehabilitation Act (for US users)

7. COMMUNITY GUIDELINES

Last Updated: 15th January 2026

7.1 Our Community Values

BiscuitReader is built on a foundation of creativity, respect, and collaboration. We welcome writers of all backgrounds, genres, and skill levels. These Community Guidelines help maintain a positive environment for everyone.

7.2 Be Respectful

Treat others with kindness and respect:

· Engage in constructive dialogue

· Respect diverse perspectives and experiences

· Disagree respectfully without personal attacks

· Be patient with new users

Do not:

· Harass, bully, or intimidate others

· Use discriminatory or hateful language

· Make personal attacks or insults

· Engage in targeted harassment campaigns

7.3 Create Responsibly

Original Content:

· Only upload content you created or have permission to share

· Respect copyright and intellectual property rights

· Properly attribute quotes, references, and inspirations

Quality Standards:

· Make a genuine effort to produce quality work

· Proofread before publishing (though perfection isn't required)

· Use content warnings for sensitive topics (violence, abuse, explicit content, etc.)

· Tag and categorize your work appropriately

Content Boundaries:

· Follow our Acceptable Use Policy (Section 4)

· Do not upload illegal or prohibited content

· Respect the Platform's content policies

· Use age-appropriate ratings when required

7.4 Engage Constructively

Feedback and Criticism:

· Provide constructive, helpful feedback

· Be specific about what works and what could improve

· Balance criticism with positive observations

· Accept feedback gracefully

Comments and Discussions:

· Stay on topic in comments

· Avoid spam, self-promotion, or off-topic posts

· Respect others' right to express opinions

· Report genuinely problematic content rather than engaging in arguments

Collaboration:

· Honor collaboration agreements and credit co-authors

· Communicate clearly about permissions and usage rights

· Resolve disputes privately or through appropriate channels

7.5 Prohibited Behavior

Do not engage in:

· Plagiarism or copyright infringement

· Spam, excessive self-promotion, or commercial solicitation

· Vote manipulation, fake reviews, or rating abuse

· Impersonation of other users or public figures

· Doxxing (revealing private information about others)

· Coordinated harassment or brigading

· Ban evasion (creating new accounts after being banned)

7.6 Content Moderation and Enforcement

Our Approach:

· We review reported content and user behavior

· Enforcement actions are proportionate to violations

· Repeat offenders face escalating consequences

· Serious violations (illegal content, severe harassment) result in immediate action

Possible Actions:

· Warning

· Temporary content removal

· Temporary account suspension

· Permanent account termination

· Reporting to law enforcement (for illegal activity)

7.7 Reporting and Appeals

Reporting Violations:

· Use the report button on content or profiles

· Email report@biscuitreader.com with details

· Include evidence and explanation of the violation

Appeals Process:

· If you believe action was taken in error, email enquiries@biscuitreader.com

· Provide your username, description of the action, and explanation

· We will review and respond within 14 days

7.8 Special Guidelines for Sensitive Content

If your work contains potentially sensitive or triggering material, please:

· Use appropriate content warnings

· Tag content accurately (e.g., "violence," "sexual content," "substance abuse")

· Consider age ratings where appropriate

· Be thoughtful about how you present sensitive topics

Content warnings help readers make informed choices and demonstrate respect for your audience.

7.9 Commercial Activity

Acceptable:

· Selling your own original work through the Platform's built-in features

· Mentioning your published works in your profile

· Linking to your author website or professional social media

Not Acceptable:

· Spam or unsolicited commercial messages

· Advertising unrelated products or services

· Multi-level marketing or pyramid schemes

· Using the Platform primarily for commercial promotion

7.10 Evolving Guidelines

These Community Guidelines may evolve as our community grows. We'll notify users of significant changes and welcome feedback on how to improve our community policies.

Together, we can build a thriving literary community where creativity flourishes and all voices are valued.

8. CONTENT MODERATION POLICY

Last Updated: 15th January 2026

8.1 Overview

This Content Moderation Policy explains how we moderate content on BiscuitReader to maintain a safe, legal, and positive environment for all users.

8.2 What We Moderate

We moderate:

· User-uploaded content (stories, poems, essays, etc.)

· Comments and reviews

· Profile information

· Messages and communications (when reported)

· Any other user-generated content on the Platform

8.3 Moderation Methods

Proactive Moderation:

· Automated systems detect known illegal content (e.g., CSAM)

· Keyword filters flag potentially problematic content

· Routine audits of high-visibility content

Reactive Moderation:

· User reports trigger manual review

· DMCA takedown notices require response

· Legal requests from authorities

Hybrid Approach:

· Automated systems flag content for human review

· Human moderators make final decisions on complex cases

· Machine learning improves over time based on human decisions

8.4 Moderation Criteria

Content may be removed if it:

· Violates our Terms of Service or Acceptable Use Policy

· Infringes copyright or other intellectual property rights

· Contains illegal material

· Promotes violence, hatred, or harm

· Harasses or threatens individuals

· Constitutes spam or manipulation

· Violates privacy rights

8.5 Moderation Process

1. Detection:

· Content is flagged by automated systems or user reports

2. Review:

· Moderators review flagged content

· Context, intent, and severity are considered

· Decisions based on clear policy violations, not personal opinions

3. Action:

· Warning to user

· Content removal (with notification)

· Temporary suspension

· Permanent ban (for serious or repeat violations)

4. Notification:

· Users are notified of moderation actions

· Reasons for action are provided where appropriate

· Instructions for appeal are included

8.6 Appeals Process

If you believe content was incorrectly removed or your account was wrongly suspended:

1. Submit an Appeal:

· Email enquiries@biscuitreader.com

· Include your username, content description, and explanation

2. Review:

· Appeals are reviewed by a different moderator

· We consider new information and context

3. Decision:

· Appeals are decided within 14 days

· You will be notified of the outcome

· Decisions are final unless new evidence emerges

8.7 Transparency and Reporting

We publish annual transparency reports including:

· Number of content removals by category

· Number of account suspensions

· Number of appeals and outcomes

· Legal requests received

· Automated moderation statistics

Reports are available at: https://www.biscuitreader.com/transparency

8.8 User Responsibilities

Users can help maintain community standards by:

· Reporting content that violates policies

· Providing detailed, accurate reports

· Not abusing the reporting system

· Respecting moderation decisions

8.9 Moderator Guidelines

Our moderators follow these principles:

· Consistency: Apply rules evenly across all users

· Fairness: Consider context and intent

· Transparency: Provide clear reasons for decisions

· Respect: Treat all users with dignity

· Accountability: Subject to oversight and quality control

8.10 Special Considerations

Artistic Expression:

· We recognize literary works may explore difficult topics

· Context matters: educational, artistic, or documentary purposes are considered

· Content warnings and age ratings are preferred over removal when appropriate

Cultural Sensitivity:

· We respect diverse cultural perspectives

· Global content may reflect different norms and values

· Illegal or harmful content is removed regardless of cultural context

Satire and Parody:

· We protect satirical and parody content as free expression

· Must be clearly identified as satire/parody

· Must not cross into harassment or defamation

9. TRANSPARENCY AND REGULATORY COMPLIANCE REPORTS

Last Updated: 15th January 2026

9.1 Our Commitment to Transparency

Help You IT Limited is committed to transparency in our content moderation practices, data handling, and compliance with applicable regulations.

9.2 Annual Transparency Reports

We publish annual transparency reports that include:

Content Moderation Statistics:

· Number of content removal requests received (by category: copyright, illegal content, policy violations, etc.)

· Number of pieces of content removed

· Number of appeals filed and outcomes

· Average response time for reports

Government and Legal Requests:

· Number of legal requests for user data

· Number of requests complied with

· Types of requests (subpoenas, court orders, etc.)

· Jurisdictions making requests

Automated Moderation:

· Percentage of content moderated by automated systems vs. human review

· False positive and false negative rates (where measurable)

· Types of content detected by automated systems

User Reports:

· Number of user reports received

· Categories of reported content

· Action taken on reported content

Account Actions:

· Number of account warnings

· Number of temporary suspensions

· Number of permanent bans

· Reasons for account actions

9.3 Transparency Report Location

Transparency reports are published at: https://www.biscuitreader.com/transparency

The first report will cover the period from platform launch through the end of the first full calendar year, published within 90 days of year-end.

9.4 UK Online Safety Act Compliance

As required by the Online Safety Act 2023, we publish information about:

Risk Assessments:

· Summary of illegal content risks identified

· Summary of risks to children (where applicable)

· Mitigating measures implemented

Content Moderation Processes:

· How we identify and remove illegal content

· How we handle content harmful to children

· Response times and effectiveness

User Safety Features:

· Reporting tools and procedures

· Age verification measures (where applicable)

· Parental controls and safety settings

Compliance Measures:

· Steps taken to comply with Ofcom codes of practice

· Monitoring of categorisation register (expected July 2026)

· Updates to policies and procedures

· Contact information for regulatory inquiries

9.5 EU Digital Services Act (DSA) Compliance

For EU users, we comply with DSA transparency requirements:

Harmonized Transparency Reports:

(Data collection begins 1 July 2025, first report due early 2026)

· Average monthly active users in the EU

· Number of content moderation orders received from authorities

· Number of notices from trusted flaggers

· Use of automated decision-making tools

· Number of suspensions and terminations

· Information on complaints and appeals

Statement of Reasons:

· For content removals, we provide clear explanations

· Include the legal or policy basis for action

· Describe the facts and circumstances

· Inform users of their right to appeal

9.6 Contact for Regulatory Inquiries

For regulatory compliance inquiries, legal requests, or questions about our transparency reports:

Email: enquiries@biscuitreader.com

Address: Help You IT Limited, 143 Eastfield Road, Peterborough, PE1 4AU, UNITED KINGDOM

Telephone: +44 7496 002461

For Ofcom inquiries (UK Online Safety Act): Same contact details

For DSA inquiries (EU): Same contact details

10. ADDITIONAL LEGAL NOTICES

10.1 Export Compliance

You may not use the Platform in violation of export control or sanctions laws of the United Kingdom, European Union, United States, or any other applicable jurisdiction.

You may not use the Platform if you are located in, or a resident of, any country subject to UK, EU, or US embargo or if you are on any list of prohibited or restricted parties.

10.2 Sanctions and Restricted Territories

We comply with UK and international sanctions regimes. We may restrict or terminate access for users in sanctioned territories or for sanctioned individuals/entities.

10.3 Third-Party Services and Links

The Platform may integrate with or link to third-party services (e.g., payment processors, social media platforms, analytics providers).

We are not responsible for:

· The availability, accuracy, or content of third-party services

· The privacy practices or terms of service of third parties

· Any damage or loss caused by third-party services

Your use of third-party services is governed by their respective terms and policies.

10.4 Disclaimer of Endorsement

References to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise do not constitute or imply endorsement, sponsorship, or recommendation by Help You IT Limited.

10.5 User-Generated Content Disclaimer

The opinions, advice, statements, reviews, and other content posted by users are those of the users and do not reflect the views of Help You IT Limited. We do not endorse user-generated content and expressly disclaim any liability arising from user content.

10.6 Trademark Notice

BiscuitReader and associated logos, designs, and slogans are trademarks or registered trademarks of Help You IT Limited.

You may not use our trademarks without our prior written permission, except as necessary to accurately describe the Platform (e.g., "Available on BiscuitReader").

10.7 Copyright Notice

The Platform's design, layout, graphics, and compilation of content are protected by UK and international copyright laws.

10.8 Digital Millennium Copyright Act (DMCA) Policy

Our DMCA policy and designated agent information are provided in Section 1.8 of the Terms of Service.

We are committed to responding promptly to valid copyright infringement notices and respecting the rights of copyright holders.

10.9 UK and EU Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK or EU law, including the Consumer Rights Act 2015 (UK) and EU Consumer Rights Directive.

If you are a consumer, you have certain rights that cannot be excluded or limited by contract, including:

· Right to goods and services of satisfactory quality

· Right to goods and services that match their description

· Right to digital content that is fit for purpose

· Right to refunds and remedies for faulty products or services

10.10 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Help You IT Limited.

10.11 Entire Agreement

These Terms, together with our Privacy Policy, Copyright Policy, Acceptable Use Policy, Refund Policy, Accessibility Statement, Community Guidelines, and Content Moderation Policy, constitute the entire agreement between you and Help You IT Limited regarding the Platform.

10.12 Contact Information

Help You IT Limited

143 Eastfield Road

Peterborough, PE1 4AU

UNITED KINGDOM

General Inquiries: enquiries@biscuitreader.com

Copyright/DMCA: dmca@biscuitreader.com

Reports/Complaints: report@biscuitreader.com

Telephone: +44 7496 002461

BiscuitReader Terms & Conditions